Please bear in mind that Kaz Hawkins personally purchases these CDs and vinyl from the record label, meaning any losses or extra costs directly impact her already small profit margin, especially with rising postage costs. We’ve kept prices as low as possible to make her music accessible to everyone. Unfortunately, there have been instances of people claiming not to receive their orders despite them being sent. Yes, sadly, such people do exist. For this reason, please read the following shipping policy.

1. Shipping Policy

2. All orders are shipped via standard untracked mail to keep costs affordable for Kaz fans. While we make every effort to ensure your package arrives safely, please note the following:

3. Delivery Responsibility
   Once an order has been dispatched, we rely on the postal service to deliver your items. Proof of postage is retained for all shipments, and this can be provided upon request.

4. Lost or Missing Orders
   If your order does not arrive within 30 days of dispatch:

   • - We kindly ask you to use the contact page form here on the website with your order details.

   • - While standard shipping is untracked and we cannot guarantee delivery, we may offer a replacement or refund at our discretion for a first-time occurrence.

   • - Repeat claims for lost parcels may not be honoured.

5. No Tracking Option
   To keep prices low, standard shipping does not include tracking. We do not offer tracked or insured shipping options but if you would like to secure your order via your chosen courier, reach out via the contact page and we can help reach the best option.

6. International Orders
   Delivery times for international orders may vary significantly due to customs or postal delays. Please allow extra time for delivery.

7. Shipping Costs
   Shipping costs are included in the item price, making it simple for you to know exactly what you’re paying upfront.